Privacy Policy

1. Introduction

MailRivo ("we", "us", "our", or "operated by Sadnan Rashid") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our website and software.

2. Information We Collect

We collect minimal information necessary to provide our services:

• Account Information: Managed via Clerk. This includes your name, email address, and authentication identifiers.
• Payment Information: Processed securely by Dodo Payments. We do not store your credit card details on our servers; they are handled entirely by the payment processor.
• Usage Data: We use Google Analytics to collect anonymized information about how visitors interact with our website. This includes IP addresses (anonymized), browser types, and page visit history.
• Communications: If you contact us directly via email (hello@mailrivo.com), we collect the information you provide in that communication.

3. How We Use Your Information

We use the collected data for the following purposes:

• To provide and maintain the MailRivo Software.
• To process your transactions and manage your license keys.
• To provide customer support.
• To analyze website usage and improve our services.
• To comply with legal obligations.

4. Data Security (Self-Hosted Model)

Crucial Privacy Note:

MailRivo is a self-hosted software. This means that all sensitive data generated within your application instance—including your subscriber lists, email content, and campaign metrics—stays on your own server.

We (MailRivo) have zero access to the data stored on your server. You are solely responsible for the security, encryption, and backups of your own self-hosted environment.

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal data depends on the data concerned and the context in which we collect it:

• Performance of a Contract: To fulfill our agreement to provide the Software.
• Legitimate Interests: For website analytics and service improvement.
• Consent: When you explicitly provide us with info (e.g., via support emails).

6. Data Retention

We retain your account information for as long as your account is active or as needed to provide you with the Software. We retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

7. Third-Party Service Providers

We share data with the following sub-processors to facilitate our service:

• Clerk: User authentication and profile management.
• Dodo Payments: Payment processing and billing management.
• Google Analytics: Website traffic analysis.

8. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to Access: The right to request copies of your personal data.
• Right to Rectification: The right to request that we correct inaccurate info.
• Right to Erasure: The right to request that we erase your personal data.
• Right to Data Portability: The right to request that we transfer data to another organization.

To exercise these rights, contact us at hello@mailrivo.com.

9. Cookies & Tracking

We use cookies and similar tracking technologies to track activity on our website. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal data from children under 13. If you become aware that a child has provided us with personal data, please contact us.